Warranty Terms

1. Repair-specific term

The applicable warranty may be diagnostic only, not applicable, one month, three months, six months, twelve months, twelve months on supplied parts, or confirmed after inspection. The term shown in the accepted quote and repair record applies.

2. Parts and workmanship

A supplied-part warranty concerns a defect in the specific part supplied by Origin Repairs. A workmanship warranty concerns the installation or repair work carried out by Origin Repairs. A claim concerns the part or work identified in the accepted quote. We assess the reported issue and explain our findings without limiting any statutory right or remedy.

3. Repair categories

• Batteries: the term in the accepted quote applies; normal capacity reduction and unrelated charging faults are not treated as a supplied part defect.
• Liquid damage: corrosion can continue after treatment, so coverage may be limited or unavailable and must be confirmed in writing.
• Board-level work: coverage is limited to the identified repair and does not imply coverage for unrelated board faults.
• Diagnostics and data recovery: a successful recovery is not guaranteed. Any additional warranty is stated separately; our duty to use reasonable care and skill still applies to the agreed service.
• Customer-supplied parts: Origin Repairs does not provide a warranty for the part itself. Any workmanship term must be stated in the quote.

4. Subsequent damage

New accidental damage, liquid ingress, impact, normal wear or an unrelated fault is assessed separately. Later software changes or third-party work affect a claim only where relevant to the reported fault; they do not automatically remove your statutory rights.

5. Making a claim

Contact us with the repair reference and a description of the fault. Keep the receipt, accepted quote or other proof of the repair. We will explain how to arrange an inspection and whether the issue falls within the warranty or your statutory rights. We discuss any separate charge before you agree to it. Where a remedy is due, we explain the repair, replacement, repeat performance or refund available in the circumstances.

6. Statutory rights

These terms do not replace or restrict your statutory consumer rights. A description such as “diagnostic only”, “not applicable” or “confirmed after inspection” concerns the additional warranty; it does not exclude our legal responsibilities for the service or goods supplied.