Legal
Last updated: 22 September 2026
Origin Repairs provides device assessment and repair services from 76 Cookridge Street, Leeds, LS2 8GL. An online repair request asks the team to confirm availability; it does not reserve a time or create an accepted repair contract by itself.
Website prices are estimates. Some models are listed for enquiries until repair feasibility and parts are confirmed. We explain the proposed work, total price including any applicable taxes, diagnostic charges and delivery charges before you agree. Repair work begins only after you approve the scope and price. Additional work or a price change needs your further approval.
The quote identifies whether the proposed part is compatible aftermarket, refurbished original, pulled original or a genuine service part. We check availability before repair and explain known limitations, including calibration, battery-health or repair-history messages. A genuine part description does not mean that Origin Repairs is authorised by the device manufacturer.
If we agree to fit your part, we first discuss its suitability and any known limitations. We do not provide a separate warranty for a part supplied by someone else. We remain responsible for carrying out the agreed installation with reasonable care and skill, and any additional workmanship warranty is recorded in the quote.
Back up important data before repair whenever possible. Repairs can expose pre-existing storage faults and data recovery can never be guaranteed. Access to personal files, accounts or credentials must be limited to what is necessary for the agreed work and requires the customer's consent. Recovered data and transfer arrangements are agreed separately.
Liquid-damaged devices and failed storage media require assessment. Corrosion or hidden damage can progress after an initial repair. Recovery work is an attempt, not a promise of a result. A specialist laboratory referral, additional work or revised quote requires customer approval.
Published repair times are estimates, not guaranteed completion dates. Parts availability, fault complexity and testing can change the timescale. If a device cannot be repaired within the approved scope, the team will explain the available next step and any assessment charge already agreed.
The amount due, accepted payment method and release or return arrangements are confirmed with the customer. Devices are normally released after the agreed amount has been paid. Origin Repairs will make reasonable attempts to contact a customer about completed or unrepairable work.
Please keep your contact details current and arrange collection or return when we contact you. We will make reasonable attempts to reach you about an uncollected device. We will not treat it as abandoned or dispose of it without appropriate notice and a lawful process. Any storage charge must be disclosed and agreed in advance.
Warranty length depends on the repair and part selected. Your exact warranty is shown with your quote and confirmed before work begins. Any additional warranty covers the supplied part or workmanship identified in your repair record. It does not replace your statutory rights. See the repair warranty page for claim steps.
Read the repair warrantyWe must perform services with reasonable care and skill. If a service does not meet the applicable legal standard, you may be entitled to repeat performance or an appropriate price reduction. Rights also apply to goods we supply. Nothing in these terms or a warranty limits rights or liabilities that cannot lawfully be excluded. The law of England and Wales applies subject to your mandatory consumer protections.
Contact us to withdraw an unaccepted request. For a consumer service contract agreed online, by phone or by post, you normally have 14 days to cancel, starting the day after the contract is agreed. Tell us clearly by phone or post; you do not have to use the form below.
Work within that period needs your express request. If you then cancel, you may owe a proportionate amount for work already supplied where the legal conditions are met. The cancellation right ends after full performance only if you requested the early start and acknowledged this consequence. Any refund due is made within the applicable legal deadline. These rules do not remove rights concerning faulty goods or services.
To: Origin Repairs, 76 Cookridge Street, Leeds, LS2 8GL.
I give notice that I cancel my contract for the following service: [service and repair reference]. Ordered on: [date]. Name: [your name]. Address: [your address]. Date: [today's date]. Signature: [only if sent on paper].
Raise questions or complaints, with your repair reference and the outcome you are seeking, by phone on +44 7768 426754. We will review the circumstances and explain the proposed resolution and any relevant next steps.